Shipping & Returns
Everything you need to know about delivery and returns.
Free shipping
On orders over £50
Fast delivery
3-5 business days
Easy returns
30-day return policy
Shipping information
UK mainland delivery
- Standard delivery (3-5 business days): £4.99 or FREE on orders over £50
- Express delivery (1-2 business days): £9.99
- Next day delivery: £14.99 (order before 2pm)
International shipping
- Europe: £12.99 (5-7 business days)
- Rest of world: £19.99 (7-14 business days)
- Customs duties and taxes may apply for international orders
Once your order ships, you'll receive a confirmation email with tracking information. Click the tracking link in your email to follow your parcel's journey.
Returns policy
Changed your mind? No problem. Return any unused item in its original condition within 30 days of delivery for a full refund.
How to return an item
- Contact our customer service team to request a return
- Pack the item securely in its original packaging
- Use the return address provided by our team
- Send via your preferred courier with tracking
- We'll process your refund once we receive the item
Refunds are processed within 5-7 business days of receiving your return. You'll be notified by email once the refund is issued.
If you have any questions about delivery or returns, contact our trade desk on +44 (0) 20 1234 5678 or email support@example.com.
Collection and large orders
For pallet or bulk orders, we can arrange dedicated courier services with timed delivery slots. Contact the trade desk for tailored logistics support.
Damaged or missing items
Please report any delivery issues within 48 hours of receipt. We’ll arrange a replacement or credit as quickly as possible.